Also there will be an external, often brown, omnibox. Manage Your Account. You should call 150 from a Virgin landline or mobile, or 0345 454 1111, option 2 (Faults) When calling Faults you will hear the automated response asking you to press 1 for the link to online support etc. Options. Virgin Media M125 Fibre Broadband. We have recently returned to virgin media after leaving but I'm worried that the socket may not be safe. I am going to cancel. Follow these steps to install your virgin Media Broadband, TV and Phone service. Manage Your Account. . I've tried all the things anyone will suggest about different phone, checking it's plugged in etc. ThanksEssentially, I can’t figure out how to connect my broadband cable into the wall socket. If your query arises from a switchover process by VM to a 21CV phone-via-router connection from the back of the hub, then VM should offer to modify your phone wiring free of charge so your existing phone extension sockets still work in the same way. I wanted. I don't have a virgin media wall socket and this is stressing me out. No wall socket. There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2. . . I am going to cancel. I would suggest the cable is just going down behind the skirting board, someone has very neatly hidden it away - follow the skirting board, and see where it's going to - at the worst, you should be able to see where it's been cut off (if it has). Old Virgin Media box and poor signal. @ericchuang wrote: I received my installation kit for my broadband but I don't have a Virgin Media socket anywhere to install it. This is designed to push over the existing screw connector the outlet has. However, I do not have any of the specified wall sockets available, and the round socket that is there it doesn’t fit into. Luckily whatever these were screwed to uses the same sized thread, so the cable can still screw onto the wall socket and we have internet. The metal box in photo 3 looks like a likely contender. I don't have virgin media wall socket in QuickStart, set up and connections 6 hours ago; Migrating @ntlworld. Step 2 Plug the cables into the Hub Screw the white cable with the black tab firmly in the Hub. Hi, I have a Virgin Media wall socket, it's the white box in Picture 1. No wall socket found! on 25-11-2022 12:10. Account - Cable. Options. Don’t plug the power cable into a plug socket yet. You should call 150 from a Virgin landline or mobile, or 0345 454 1111, option 2 (Faults) When calling Faults you will hear the automated response asking you to press 1 for the link to online support etc. Back a step. I've looked for an external box but cannot. The internal wall boxes are mostly oblong. 100. Broadband deals; Broadband, TV and phone deals; Broadband and phone dealsHow and where do i book a technician for broadband in QuickStart, set up and connections yesterday; Virgin Media Wall Socket Connector Wrong Kind in QuickStart, set up and connections yesterday; No vm wall socket in QuickStart, set up and connections yesterday; Can't find wall socket in QuickStart, set up and connections yesterdayHi there @harpreetsingh21. Sounds like you will need a technician, as the cable may be disconnected in the street cabinet. Gaming Support. Delivery 7 days a week. Or if the other end of the white cable is in a more useful. Insulator and Housing Latest Design Original Equipment 45 Angled Wall Socket with Modular Euro Style White Wall Box for Virgin Media Digital TV & Fiber Optic High Speed Broadband Internet Services New or : Combine media outlets by replacing the cover plate with a module of your choice. YNAB enthusiast and extreme coupon-er. Please help. 3 minutes ago. I'm at the stage where I need to plug the -. I cannot find a Virgin wall socket within my flat. Overall, Virgin Media aims to make the installation process as smooth and hassle-free as possible, and their customer service team is always available to answer any questions or concerns you may have. Only there is ethernet port which is also not completely fitting. Kenneth. No wall socket but wire from underneath floorboards. on 23-10-2022 13:36. - 5250024 Re: No Wall Socket for Quickstart. 12-10-2022 18:51 - edited 12-10-2022 18:59. It’s been delivered and it turns out I don’t have a wall socket for the coaxial cable to go into. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. 150 from a VM landline or 03454541111. Push the red label end of the white cable, into the wall socket. on 05-09-2023 20:36. Browse Virgin Media Virgin Media Community. both appear. Second, you'll likely need a manned installation for your VM services. I have ordered the quick setup kit for M125 Fibre Broadband, but there is no Virgin Wall socket in my flat. 30-01-2023 13:36 - edited 30-01-2023 13:51. 1 [or 192. Virgin Media Community: Broadband: QuickStart, set up and connections: Can't find Wall Socket; Options. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. Had my kit sent to a home we’ve just moved into. Good luck . Account - Mobile. Plug the cordless base station into the VM hub and use cordless handsets around the home as required. Hi there I moved house with my family and we wanted to move to Virgin Media. Back a step Step 3 Plug into the. New to the UK and just moved into our first home here. Step 2 Plug the cables into the Hub Screw the white cable with the black tab firmly in the Hub. in QuickStart, set up and connections 55 minutes ago; No virgin media socket in house in QuickStart, set up and connections an hour ago; Wiring issue in QuickStart, set up and connections yesterday; No Virgin Media wall socket in my apartment in QuickStart, set up and connections yesterday Re: no virgin media wall socket on 16-07-2022 14:04 The same issue is happening to me- just received my QuickStart kit for Hub 3 but can find no Virgin Media wallsocket and only have a virgin media Ethernet port in my wall. Luckily, most newer computers have. Koda. £8p/m extra or included with Gig1 or Volt. QuickStart means you can plug the kit straight in, with no drilling or technical know-how needed. Hi, I've ordered a broadband only package and it said I was applicable for a self install kit. Hi all I have just received my kit today and have tried all available sockets that the cable would fit in. Hi. . • Scroll to the HDMI port you connected the cable to. Speed. Get the Hub ready by connecting the wires. Awful first impressions of Virgin Media. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. Ordered VM broadband and was recommended by the website to select the self quick install option. Home Phone. Virgin Media network is easy 1 Have a look in the box and make sure everything you ordered is in there. What to expect with broadband installation. We have the quickstart pack but sadly cannot get broadband set up and working. on 15-02-2022 10:03. on 27-10-2022 09:24. Virgin Media Community; Broadband; QuickStart, set up and connections; No virgin media wall socket; Options. Virgin Media uses a unique cable network that requires a specific type of. Broadband deals; Broadband, TV and phone deals; Broadband and phone dealsOur router was delivered, and we do not have the requisite Virgin Media wall socket for the Hub 4. Broadband. Volt. Subscribe to RSS Feed; Mark Topic as New;. just moved in, can see the brown cable coming in from outside but there's no VM. in QuickStart, set up and connections 21-07-2023Virgin Media Community: Broadband: QuickStart, set up and connections: No Virgin Media wall socket; Options. in QuickStart, set up and connections 55 minutes ago; No virgin media socket in house in QuickStart, set up and connections an hour ago; Wiring issue in QuickStart, set up and connections yesterday; No Virgin Media wall socket in my apartment in QuickStart, set up and connections yesterdayRe: no virgin media wall socket on 16-07-2022 14:04 The same issue is happening to me- just received my QuickStart kit for Hub 3 but can find no Virgin Media wallsocket and only have a virgin media Ethernet port in my wall. Virgin Media Community: Broadband: QuickStart, set up and connections: No wall socket found! Options. It's true that. One of them was Telewest. The master phone socket is the main socket where the phone line enters your home, usually found in the hallway near the front door. Two virgin media wall sockets, only one required in QuickStart, set up and connections yesterday; Moving a socket in Networking and WiFi Sunday;A VM tech can make a custom length lead for you and/or move the socket and check you are receiving the correct signal levels at the VM hub. The cables from the external box lead to a Bt open reach socket and a blank socket. If there’s already a cable plugged into your Virgin Media wall socket, use the spanner supplied in the box, to remove it. Trace the short stub of cable going through the wall and see if it goes outside to the plastic omnibox where the VM cable comes in from the street. 1 ACCEPTED SOLUTION. " when I can't because of wall socket situation in QuickStart, set up and connections 11 hours ago; Many issues in Networking and WiFi 12 hours ago; Getting a newer socket plug while renting in QuickStart, set up and connections Monday; Old Virgin Socket Disconnected in Networking and WiFi SundayDon't have a simple wall socket to plug into! in QuickStart, set up and connections yesterday; Internal Wall socket power supply missing in QuickStart, set up and connections yesterday; V6 - hub 5 in Networking and WiFi Tuesday; Problem using the VM Connect app to do home broadband survey in Networking and WiFi TuesdayI do not have the wall socket by Virgin Media, so that it is no way to connect with the isolator cable as well as the hub. Can't find wall socket for hub 5 in QuickStart, set up and connections Friday; Diamond cable wall socket in QuickStart, set up and connections Friday; New Install - No Connection in QuickStart, set up and connections Tuesday; I Need a Virgin Media Wall Socket in QuickStart, set up and connections TuesdayTelewest Cable Wall Sockets. If you are already an existing customer and want the point moving then there would be a £25 non fault call out charge (it used to be £99) to do the. 0 Kudos. can someone contact me about moving a TV point please. Look outside for a brown or grey VM box on the wall and trace the cable to the inside. Preparing for Landline changeover to fibre. Hello, I'm a returning customer to Virginmedia and went with the QuickStart option, but I've ran into an issue where I have no broadband or TV. Hi, I wanted to move my router from downstairs to upstairs. What would be easier, cheaper and overall futureproof would be to install your own cat6/7 ethernet cable and plug it into the router and either run it internally or drill outside the. on 01-12-2022 11:22. Options. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's. However the wall socket (which my landlord has confirmed is Virgin Media's) is missing the actual socket (image 1). 9. Broadband. When I searched for my postcode online it showed that there's VM in the house, but I can't seem to find an MV wall socket. Thanks & regards, Bablu kumarRe: No virgin media wall socket. Virgin Media;. Networking and WiFi. There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2. Overall, Virgin Media aims to make the installation process as smooth and hassle-free as possible, and their customer service team is always available to answer. . I have tried to contact vm but I don’t have a landline number so they w. The port of wall socket - 5152519. Older sockets might be labelled NTL or Telewest instead and newer homes may have more than one socket. No internet, unfortunately. Sometimes there is no wall box, just a trailing cable. The good news is that Stephen has done a series of three genuinely useful and informative videos – charting everything from the Headend (data centre) sites to their DOCSIS Hybrid Fibre Coax Fibre-to-the-Premises ( FTTP) based broadband lines at a high level. . The existing cables will be screw-on (11 mm spanner or pliers required). Having re-plugged my phone into the wall socket there is still no dial tone but the phone still works!Got my virgin media self install kit but I don't have a virgin socket. Apologies for any cabling issues. That is a rooftop aerial outlet for Freeview TV. Explain what needs to be done and book an engineer visit. I just found a box in the closet which has a cable indicated as CABELCON 4. Often in flats there is just a coax cable coming out of the wall, if you cannot trace one: Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. There were many cable companies that originally built the networks in the early 1990s. I am so sorry to hear that you have faced an issue with your installation, I would be happy to take a look into this with you via a Private Message. The wall socket has a thick plug bit. Provides a range of audio and video signal connections. in Networking and WiFi 13-10-2023; Can't find wall socket in QuickStart, set up and connections 23-09-2023; Blueyonder email in Email 21-09-2023; Best location of WiFi Pods in Networking and WiFi 28-08-2023This video will show you how to install a Virgin Media extension cable. Up to speed. Re: No VM wall socket / wall socket damage. Pop the power cable into a nearby plug socket, and turn it on. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Discover how Virgin Media services are installed. QuickStart, set up and connections. The first thing is to start making alternative arrangements for your internet connectivity. No virgin media wall socket in QuickStart, set up and connections yesterday; Hub3 Flashing green light in Networking and WiFi Thursday; No wall socket but wire from underneath floorboards in QuickStart, set up and connections Thursday; Wall Socket Issue in QuickStart, set up and connections WednesdayI have had my broadband delivered and i haven't got a wall socket so i can not set up my broadband - 5321911. Follow any cables that come from it and go inside - if you can't see any cables, look inside opposite external box as they may just have drilled through wall. I’ve located the cable, and socket, but it seems to be the wrong type (it won’t let me upload a picture due to file size), it looks like an Ethernet port with a slideable cover, nothing like the ones shown in the QuickStart guide. Reply. I got a quickstart pack on Wednesday and tried looking for the wall socket in the flat (first floor). Options. com. on 17-12-2022 10:39. 24 Inc Vat. The VM adapter connects as per image below (though your adapter may well be white in colour, not black). It has two outputs on the left of the wall box. However, cable broadband is different to many of the ADSL and fibre broadband deals you'll see on the market. The connector with the yellow label looks like your VM connection, the other two look like satellite. It's true that. in Networking and WiFi Sunday; Wall Socket Installation in QuickStart, set up and connections 3 weeks ago; need engineer to install new virgin media wall socket in QuickStart, set up and connections 3 weeks ago; Virgin Media wall socket set up in QuickStart, set up and. Give the pre-install team a call on 0800 052 1734 as you will need a manned install to reinstate the isolated outlet. 1 ACCEPTED SOLUTION. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. Hello! I had quick start broadband delivered today after being told our new property could receive VM but when we’ve gone to instal - 5399079. . Chatter and natter. My Virgin Media App. Call the pre-installation and delivery team on 0800 052 1734 explain. Mark as New; Bookmark this message;. However, as I have been trying to set this up, I noticed that I - 5055231Follow these simple installation steps for your Virgin Media home phone set up. Failing that phone the Pre-installation and delivery team on 0800 052 1734 & explain the situation. 4. Explain what needs to be done and book an engineer visit. It is likely you will be waiting a few days. Email. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. I've got 2 wall sockets that I think are likely. Without the landlord's written consent you must not order a service that results in Virgin Media digging the drive / paths / gardens and drilling through walls at the property. Turn on and start the hub. We have a virgin media wall socket with an - 4353656 - 2. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. From there it is going into the white distribution amplifier. Stay safe online. Don’t plug the power cable into a wall socket just yet. 3. I would love to help you get your service installed. Hi there. on 23-12-2022 10:31. Try the automated service status number 0800 561 0061 to check for any faults in your area. YNAB enthusiast and extreme coupon-er. You only need to go into modem mode for a few minutes while you run the tests. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Occasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. Using a how-to video and clear help guides to upgrade or install your new TV, home phone and broadband service yourself. Security matters. 0. At least 30Mbps download speeds in every room or £100 one-off credit. You can also check for a loose cable as not all properties have a socket. So you can either unscrew this one & push on the connector provided in the Quick Start pack. Call the Pre-installation and delivery team on 0800 052 1734 if you need a socket for the Hub or TV's connection. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. • Plug the power supply into a mains socket. Sign in . Cancel and get another open reach broadband as the previous one with the risk of not having broadband for days/ weeks before switch. That is a Virgin telephone socket. My internal wall socket looks like the below, but I am missing the power supply part (the smaller white box that plugs into the 3 pin socket and attaches vi. However, I do not have any of the specified wall sockets available. So our coaxial cable snagged on some furniture and seems to have pulled some bits off the wall socket. Went outside and there appears to be nothing on the other side (maybe removed). Re: Wall socket. on 27-01-2023 17:22. Phone. Freeview/Freesat HD, ASDA/Tesco PAYG Mobile. I was told when purchasing the broadband package that fibre was available here and already in use, so am wondering if I'm missing something. They are open 8:00am to 9:00pm Monday to Friday, and 8:00am to 6:00pm Saturday and Sunday. It branches out to 2 positions one of them are BT RJ11 sockets And the other leads to the loft and I don’t want to put. Hi Vera, Thank you for reaching out to us in our community and welcome both here and to Virgin Media, sorry to see you were unable to set up your services due to having no internal connection, I was able to locate you on our system with the details we have for you and can see a technician has now been and set things up. Is the socket broken? I can't see another photo like this one from searching. If you are not going to use the splitter, then probably best to connect direct to the wall box for your broadband and totally bypass it. 15 March 2021 at 12:49PM. No Virgin Media Wall Socket on 13-04-2022 14:47. If you are in a standalone property (not communal flats/apartments) there should be a brown or grey box on the front wall. I want to install virgin media after using talk talk for many years, I checked that I have the virgin media socket but after watching and reading the installation guide my virgin media socket looks different, i removed the white cap covering it and it. Turn on your TV and get connected. Plug the cables into the Hub. The box and cables may have been removed by the previous occupiers. Dear Sir/Madam, With regrad to my newly contract with virgin media, unfortunately I could not find any wall socket at home. No wall socket to connect. That is the correct fitting, it should push on unless its too loose inside the large housing. Virgin Media FTTP. TiVo. Try the automated service status number 0800 561 0061 to check for any faults in your area. I have received my quick start-up kit. My previous sky microfilter attached here. CABLE - today I show you how to set up Virgin Broadband Media HUB and phone. I was told when purchasing the broadband package that fibre was available here and already in use, so am wondering if I'm missing something. I’m a new Virgin customer, and the previous occupants used a different provider. Wall Socket. Sign in . Tried looking but can't see a way to book an engineer for this? Thanks At the moment you have a Sky modem that is serviced by an RJ11 socket, which provides your Broadband from phone line. on 03-08-2020 18:05. I do not have a Virgin media wall socket and need to book an installation but am a tenant of a property and am having trouble getting the landlord to book it himself as I don't have details like his memorable word for phone use. 5K. Virgin Media;. I don't longer work there. If the previous owners remove the internal VM box then c all the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Hi, I've ordered a broadband only package and it said I was applicable for a self install kit. All the wall sockets I can see are for BT. The "two cables" sound very like a Sky dish install. Fitting a new Virgin media wall socket in QuickStart, set up and connections 6 hours ago; No wall socket ? in QuickStart, set up and connections yesterday; Are These Virgin Wall Sockets for Fibre Broadband? in QuickStart, set up and connections Monday; Quick start - can’t connect in QuickStart, set up and connections. Subscribe to RSS Feed; Mark Topic as New; Mark Topic as Read;. Email. Hi today I received my QuickStart package however when I went to install the hub I noticed my virgin media wall socket on the inside was blocked off with some kind of hard paste or cement, this makes it impossible to screw the hub you can’t get to the threads I have already booked a engineer but was just. If possible, I would like to get rid of this rather ugly white. SpeedOriginal Virgin/NTL installation: Phone in office (may as well be "hallway" for the purposes of discussion) Broadband modem behind TV (via the aforementioned splitter*) TV (erm, behind the TV - the 2nd split from the splitter*) * The single line in to the splitter came through the wall in to the living room from the NTL box on the outside wall. Networking and WiFi. Internet. If you were provided with a self-install option then it would mean that a previous tenant at that property had Virgin Media services installed and that services were provided there, so potentially the socket was removed by a previous tenant. For into also image of the. The pre-install team number is 0800 052 1734. Speed. in Email 10 hours ago; Hi, need to replace my virgin media hub and it's always dropping connection via WiFi in Networking and. Call the pre-installation and delivery team on 0800 052 1734. on 05-04-2023 09:20. Can anyone help please? Need broadband asap!Mobile Your Account. 4 weeks ago. Rang the helpline today - was told it could be linked to the upcoming change to phone over fibre (although we’ve not had a notification), however the sockets should be working. I don't even know what to do with it either. TiVo. These enter my house via an air brick/vent very close to. Virgin Media Community; Broadband; QuickStart, set up and connections; Moving virgin media wall socket; Options. 5. So I’ve just coming from talk talk where all I needed was power and the telephone and broadband was in 1 line Simple. Otherwise you will need a maned install and call pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and. If you don't have the cabling then call the pre-installs team on 0800 052 1734. This uses a copper coaxial cable of a similar type to the cable that feeds the signal from a rooftop TV aerial to a TV set. Hi I ordered a broadband only package and it said I was suitable for self-install, so I went ahead and purchased. An engineer came out yesterday and we eventually found it randomly part the way down the stairs. Re: I need a Virgin Media Wall Socket. Push the white cable (from the old Hub) into the back of the new Hub. Thank you for the helpful response. You then just do this: 1) remove the attenuator from the existing cable, plug it into back of hub. One works with my existing connection but the other one is just on the wall - 5156775. I don't longer work there. But the wall socket outlet seems not a coaxial plug, So now I cannot setup the VM hub that I would like to seeking help from Community support. Can I have engineer visit and setup it? Thanks. No vm wall socket. I can only find the TV socket. Back a step. Vonage 2nd line. See where this Helpful Answer was postedI've just moved into a property and I'm trying to set up my Virgin Fibre broadband and TV package. Options. Rather than pay VM the £25 for a phone extension socket, you could put that money towards some modern cordless phones. In response to Jonny-M. Browse Virgin Media Virgin Media Community. I have just moved into a flat and was given the option to do a quick setup on a new broadband package so selected this option. The other is marked TV, & this is used for TV & Broadband. First, screw the white cable with the blue tab in the Hub, and then plug in either end of the yellow Ethernet cable. Been trying to call VM to book an engineer to vi. It looks like the white wire clipped to the wall is maybe a Sky cable or TV aerial where the installers couldn't be bothered to drill a new hole, so removed the VM cable between the outside wall box and inside to your home. Tudor. Virgin Media Community: Broadband: QuickStart, set up and connections: No Virgin Media Wall Socket;. If there’s already a cable plugged into your Virgin. But I have no Virgin Media Wall socket in my house. Take the end of the isolator cable with the black band and push it firmly onto the socket of your new Hub. These are the parts I could find, they were screwed into the end on the coaxial cable. Virgin Fibre Areas only. Learn more. The cable can be a loose wire as well as a socket, external cables may give a clue as to the location. log into hub3 - 192. So you can either unscrew this one & push on the connector provided in the Quick Start pack. When I proceeded to set up my Hub 3 I quickly realised that. This is a little untidy for my likeing. I've tried also plugging the phone into the hub, but the router settings say "telephony disabled" and there is again no phone line at all. We have the quickstart pack but sadly cannot get broadband set up and working. 1. (Finally Solved) November 10, 2023 by Jim Johnson Do you need a Virgin Media Wall Socket? A wall socket is all you need to connect to Virgin Media. Simply instruct the engineer who comes to install your equipment that you'd like an access point in your lounge. Admittedly these will make more sense if you already have a basic. Subscribe to RSS Feed; Mark Topic as New. Get the Hub ready by connecting the wires. One of the cables comes through my bedroom wall and into the sitting room, right into the set top box. Options. Follow these steps to install your virgin Media Broadband, TV and Phone service. Hi @Prgaraujo, thanks for your post, and welcome to the Forums and Virgin Media! I'm glad to hear you've got things up and running. You need to go outside and locate the brown or grey omnibox on the wall. So our coaxial cable snagged on some furniture and seems to have pulled some bits off the wall socket. Hello, my isolator cable does not fit into the virgin media wall socket. We have a virgin media wall socket with an ethernet port in the wall but no round cable. (I did this video to help/guide new engineer as I did not find any for my self when I started. Cable broadband connects your home to a fibre cabinet in your area. If you're happy for us to get this booked. Internal cabling to the VM hub is coaxial cabling (probably about 6 to 8mm diameter). VM will usually only supply a Quickstart to a property that had VM previously. Not had any success calling. 0 Kudos. on 04-02-2023 11:17. But the wall socket, I cannot attach the wall socket with Isolator Cable. I have moved house and the previous owner returned the wall socket plug (the white one with green LED) to VM. Next, connect the power cable with the blue tab. If you are not going to use the splitter, then probably best to connect direct to the wall box for your broadband and totally bypass it. Tudor. The most common thing is the wall box & isolator (which you are supposed to plug into) are removed just. Is it necessary to plug the cable to socket for having wifi, if so what can I. Tudor. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. The one thats on the bottom is the one you need for Virgin. on 05-09-2023 20:36. Looks like the supply cable is dropping down from the top of the photo into a metal isolator box. We can certainly get a move of the equipment. My understanding is you can only get the quick start kit if the house has had VM in the past. Virgin supplies Broadband using DOCSIS technology. Virgin Media Community. Virgin. Virgin offers self-install to properties that have recently had a service. 3K; 6.